Legal

Privacy Policy

Last updated: June 2026

OSSE Lab is a cosmetic skin audit tool. It does not provide medical diagnosis, medical advice, or treatment recommendations. Consult a qualified medical professional for any skin condition or health concern.

Who we are

OSSE Lab Pty Ltd ("OSSE Lab", "we", "us") operates the OSSE Lab mobile application and the osselab.com website. We are based in Australia and subject to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

For privacy-related enquiries, contact us at hello@osselab.com.

What we collect

We collect only what is necessary to provide the OSSE Lab service:

Account information: your email address and first name.
Age verification: we verify you are 18 or older using your date of birth. We store only a boolean (yes/no) — your date of birth is never retained.
Scan scores: twelve numerical scores derived from your face scan (hydration, texture, pigmentation, etc.) and your overall OSSE index. These are numbers only — not images.
Skin type: a categorical classification (e.g. Normal, Oily, Combination) derived from your scan.
Health profile flags: whether you are pregnant, breastfeeding, or using prescription skincare. We store boolean flags only — no medical records.
Protocol and outcome data: the products recommended to you, your purchase interactions, and your Day 30 rescan results. This data is de-identified and forms the OSSE Lab outcome dataset.
Device and usage data: device type, operating system, app version, and push notification preferences.
Location: approximate location at the time of scan, used solely to resolve the nearest UV index reading from the Bureau of Meteorology. Not stored beyond the scan record.

Your face image

Your face image is processed solely to generate your skin scores. It is deleted from OSSE Lab's systems immediately after your scores are returned — we do not store, cache, or retain your image beyond the analysis round trip.

Image analysis is performed by Perfect Corp (Taiwan), our skin analysis processing partner. Images submitted to Perfect Corp are not routinely accessed by their personnel. In the event of a reported technical issue, authorised Perfect Corp personnel may access your image solely to diagnose and resolve the issue. Any copies used for this purpose are deleted once the investigation is complete. Images are automatically deleted from Perfect Corp's servers within 30 days of submission.

Perfect Corp does not use your image for model training, quality assurance, product improvement, or any purpose other than processing your specific analysis request. They do not share biometric information with third parties.

How we use your data

To deliver your skin audit report and product protocol.
To send you protocol check-ins and rescan reminders at times you choose.
To build the OSSE Lab verified outcome dataset (de-identified scan and protocol data that forms our core research asset).
To improve the OSSE Lab service over time.

We do not sell your data. We do not use your data for advertising. We do not share your personal information with third parties except as described in this policy.

Affiliate partners

When you tap a product recommendation, you are taken to one of our retail partners (Adore Beauty, Chemist Direct, or Sephora AU) via an affiliate link. These retailers have their own privacy policies. OSSE Lab receives a commission if you purchase — we do not receive your payment details or order data.

Data retention and deletion

You can request deletion of your account at any time from within the app. When you delete your account, your personal information is permanently removed. Your de-identified scan scores may be retained as part of the OSSE Lab outcome dataset, with no path back to you as an individual.

Overseas disclosure

Your face image is processed by Perfect Corp, whose servers are located in Taiwan. By using OSSE Lab, you consent to this overseas processing. Perfect Corp handles your data in accordance with their privacy policy, available at perfectcorp.com/business/privacy.

Your rights

Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request corrections. To exercise these rights, contact us at hello@osselab.com.

Changes to this policy

We may update this policy from time to time. We will notify you of material changes through the app or by email. The current version is always available at osselab.com/privacy.html.